Cascade - Orthotic & Prosthetic Supplier

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Terms of Sale

Terms vary per customer

Payment

Payment methods vary based on terms.

Incentive Programs

We offer attractive discount programs for volume purchasing. Please contact your Account Manager for details.

Overnight Program

For eligible orders, customers may request an upgrade to expedited air saver shipping services (3 day, 2 day and Next Day Air Saver) for the price of Ground service. Carrier assessorial fees plus insurance will be added to the shipment charges and added to your invoice. The following orders/items are ineligible for this overnight program and will be shipped according to your instructions with shipping, carrier fees and insurance added to your invoice:

  • Small orders (less than $100)
  • Oversized goods exceeding 30” in length
  • Items weighing greater than 60 lbs
  • Hazardous Materials

Freight Charges

Shipping charges are assessed according to the carrier service rate at the time of service. Additional charges imposed by the carriers are the responsibility of the customer and may include (but are not limited to): hazardous material fees, additional handling for large packages, insurance, fuel surcharges, Saturday delivery, COD, extended area, residential delivery, and adult signature required. Discounts do not apply to shipping or assessorial charges. 

 

For additional details on shipping policies click here

Hazardous Materials

All hazardous materials are shipped in compliance with the state, federal and international regulations monitored by an employee who is certified in US domestic dangerous goods regulations #49CFR and IATA international shipping regulations. Hazardous materials are not eligible for overnight shipping. We cannot accept return shipments of hazardous materials not in complete compliance with applicable regulations. Please call Customer Service for assistance.

Returned Goods-Warranty Products

To obtain a RA number call Customer Service at 800-888-0865. Please have available the date of purchase, invoice number and reason for return. Upon issuing an RA number, Cascade will mail a special label for you to use. This label must be used in order for the return to be processed and expires 30 days from issuance. A credit will be posted to your account for the returned goods once the merchandise is evaluated. A new invoice will be issued for the replacement product or, in the event the manufacturer does not accept the product for warranty coverage, the credit may be reversed and/or reduced by any manufacturer assessed fees. Merchandise returned without a Return Authorization Number will be returned to you.